Covered scope
Covered means the entities, locations, accounts, systems, and workload identified in the signed service schedule. Inclusion does not mean unlimited volume. Client staff can supply inputs and perform agreed operational tasks. Management retains approvals, funding, and signing authority.
Defined decision analysis
One agreed business question using the existing records and model. Up to three scenarios, one written recommendation and 1 revision. Larger projects: separately proposed before work begins; no unexpected overage invoice or mid-project stop.
Allowances
Decision-analysis and strategic-support allowances do not accumulate or roll over. Extra strategic support applies to existing output and active decisions, not unlimited new models.
Routine response targets
The routine response target means acknowledgment and a next step during the agreed business calendar, not guaranteed resolution, same-day emergency coverage, or 24/7 availability.
Forecasts & calendar
The 18-month operating model includes monthly revenue, costs, working-capital assumptions, and cash consequences. Historical inputs are reconciled; future assumptions and uncertainty are labeled. It is not automatically a lender-certified three-statement model.
A five-week month still includes four Finance Leadership meetings.
Weekly forecast updates follow the actual calendar.
An interim refresh updates assumptions in the existing model; it is not a new scenario project.